Before e-mailing our Support Services, please check whether the answers to the following questions solve your query
Please renew your password if a warning message appears stating that your password has expired.
A form will automatically appear on your screen with three fields for you to fill in:
Once your password has been changed you should be able to access UIBdigital.
Please make sure you have entered your UIBdigital credentials (username and password) if a warning message appears stating that your password is incorrect.
Should none of this work, you will need a new password.
Should you have problems with your password, if you cannot remember it, you will need a new one. In this case, you can either:
If any of these answers does not solve your doubts, please send an email to
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